Offer the same customer experience online and offline by offering an advisor available at any time to help your customers and improve their satisfaction and the engagement rate!
75% of consumers visit your website before going to the store. Your website is therefore the place where all your prospects gather. They browse your website looking for information. But what happens when they can't find the information they're looking for? They give up or then move on to one of your competitors. Your brand image is then negatively impacted.
What solutions can you put in place to avoid this situation?
Provide chat agents that interact directly with all of your visitors via a live chat pop-up.
Live chat is the ideal tool to improve your customer satisfaction and achieve your business goals. This tool allows you to interact with your potential customers and offer them immediate and personalized assistance. Our live chat system proactively invites your visitors to chat with our live chat agents. These invitations are generated according to the research and identified needs of your customers. Our operators then chat with your users by following a predefined script created in collaboration with the sponsoring company.
Through this instant conversation platform, we collect the personal data of your prospects in order to generate qualitative leads. A visitor who has been accompanied during his navigation will be more open to providing his contact details in order to be contacted again. The transcript of the conversation is then sent back to your email box or directly to your CRM (HubSpot, Salesforce, Zendesk) so that your sales team can continue the sales process. We work with you to implement the best strategy to welcome your visitors and increase your engagement rate.
Instant messaging on your website offers a multitude of advantages. Discover how Welivechat helps you improve your customer relationship and achieve your results.
Humanization of the website
Our agents offer support and a solution that only humans can provide. Our live chat plugin is easy to integrate on any website in order to welcome your visitors
Extended opening hours
Our tools can make you available by message 7/7! And by ensuring immediate answers to all your conversations.
Lead and appointment generation
By offering quality conversations to your prospects online, you support your marketing strategy by diversifying channels and removing barriers to contact.
Customer satisfaction
By providing a tool that allows them to easily contact the company and find the information they are looking for, you guarantee positive feedback from your customers.
Multi-channel strategy
Live chat is a solution that is part of a multi-channel strategy and allows your prospects to interact with your company at any time (website, messenger messaging, WhatsApp, WhatsApp, application,...). Thanks to a simple software, you offer an extension of your support and the channels on which you are available.
Alleviating the workload
We take care of the support on your website and we collect data from your customers via our live chat pop-up. You focus on your core business!
Curious to know the impact of an agent available on your company's website? Discover our solutions and book a free demo!
At first, I was a bit reluctant, but once I took the plunge, I was surprised by the quality of the live chat. Internet users who normally leave my website now start a chat in order to find the necessary information and they are helped directly by Welivechat agents. Thanks to cats, my clientele is constantly growing. Live chat has become one of my main conversion tools even though it is a simple plugin.
In addition to our own team, Welivechat has been managing our messaging system for several years. Their agents allow us to relieve our employees outside of business hours or during busy periods, while managing responses to messages from our customers via various channels. Their experience for various companies is clearly reflected in the quality of their exchanges. In short, numerous advantages and a real impact on our brand image.
Why did you choose Welivechat? Our goal is quite clear, to inform customers as best as possible and to transform them into leads as quickly as possible. Their main assets are real human contact through cats, a qualified workforce, with access to the software necessary to know our products and a service available 7 days a week.
Concretely, this is a completion rate of more than 30% on the leads sent with the reimbursement of the service in only one to two sales. It is also a method for better referencing that leads directly to better visibility.
I have been using livechat for years as the main tool for communicating with my customers. I managed the requests myself but I was quickly overwhelmed and surprised by the interest and the unsustainable schedules by being alone. And it was not at all profitable to ask my employees to manage that. With Welivechat, I have found a team that treats my business as if it were their own. And recently, I've even let them manage my customers' requests via WhatsApp and my social networks. This allows me to focus entirely on my business, in exchange for a good price.
We have been working with Welivechat since May 2020. In just 5 months, our sales figure has almost doubled and the number of visitors to our site has increased by almost 14%! I am delighted with this successful collaboration and would highly recommend them.
Do you want to put all of this into practice? Forget forms and other features that are very unpersonal. Provide an agent who can offer quality conversations to all your users; you will be amazed at the results.
Take advantage of our free demo!
