Live chat on your website and Facebook page
Omnichannel management of all your customer conversations. We deploy our software on your website, your application, your Facebook, Whatsapp and Instagram messaging
3x more leads and online conversions
Our professional agents interact with all your web visitors, collect their data to generate leads and direct them to a buying process
Trained agents
Our agents are trained internally in your products and services to welcome your Internet users and provide answers directly to all their requests.
Available on your site in 7 days
We train our agents, we set up the chat widget and we deploy the live chat on your site in 1 week
Welivechat offers you to outsource the management of your live chat to a company specialized in the field. Each year, we welcome, 1.6 million visitors in more than 15 different sectors.
Our proposal
Professional agents at your service
Available 7 days a week, from 9 a.m. to 10 p.m., our agents are specially trained in your company's products and services to ensure an irreproachable quality of service
Training and support
We take care of the Composition of files, the chat agent training, and the presentation of our services to your employees for a smooth transition
Implementation process
Integration of a latest generation live chat system directly on your website for a smooth and modern interaction
Lead generation
We offer a effective customer support, with a strong ability to generate leads and high quality appointments
With your help, we create personalized folders that we call “roadmaps.” These folders allow us to converse with all Internet users by following a predefined script. These roadmaps list the potential questions of your customers and the answers adapted to the situations. Then, we train our operators so that they acquire all the knowledge
After finalizing these files, we provide you with a source code to implement the “Livechat” software on your website. On our side, we are setting up the link, the design, the functionalities, the widget and the welcome messages. Then, our agents will be available to welcome all your internet visitors and generate leads.
If you're an innovative business, chances are you're always looking for effective ways to attract customers and increase sales.
Managed live chat is an all-in-one customer support solution that uses live chat software to answer questions from customers who visit your website.
Unlike chatbots, live chat uses humans, allowing you to get immediate and personalized responses in a digital conversation. Live chat agents can have authentic and empathetic conversations with your customers and solve complicated problems, which helps your brand build meaningful relationships with your customers. It's the perfect way to convert prospects into real customers.
Because of its real-time nature, live chat has quickly become consumers' preferred method of communication. Among the wide range of communication channels available, 42% of customers say they prefer to communicate with customer service agents through live chat.
A managed live chat is a messaging system managed by humans to process requests from your company's customers. Customer service representatives respond to customer inquiries on your website in a very short time, ensuring customer satisfaction.
In addition to responding to incoming Internet requests, our software proactively invites your Internet users to come and chat with our agents according to their navigation (pages visited, browsing time, interest,...)
To build a solid lead generation pipeline and get more visitors to your site, it is therefore imperative that you get the most out of your web traffic and convert it as much as possible. Customers need a human touch, and managed live chat meets that need.
Live chat agents act as personal assistants on your website, providing advice, suggestions, and recommendations to customers on what to buy and why during the online shopping experience.
It's a common question that a lot of people ask.
Managed live chat is powered by a human who interacts with your visitors when invited.
Offering a humanized service is a wise choice because the majority of customers prefer humans to robots.
In fact, 95% of shoppers who interact with chatbots said their experience would have been better with human help. Turns out, automation isn't always the best solution.
There are several benefits to using an outsourced live chat service. First, it allows the company to benefit from the expertise and resources of a company that specializes in live chat, without having to hire and train chat agents in-house. It can also help businesses save time and money by outsourcing this task.
In addition, Welivechat offers customizable live chat solutions, based on needs and brand image.
We immediately handle requests from your online visitors on each page of your website via our live chat tools. On average, an Internet visitor wants to get a response within an hour, we interact by message in less than 20 seconds.
Our customer support allows you to be reached 7 days a week from 9 am to 10 pm via live chat. Then, we offer alternative solutions such as a custom-created chatbot that replaces the agent or an overnight form.
Our agents offer support and a solution that only humans can provide. Our team takes a personal, friendly, and professional approach to interacting with visitors.
By offering your prospects quality conversations, you support your marketing strategy and increase your online conversion rate. You get a transcript of each conversation.
By providing a tool that allows your visitors to obtain the information they are looking for through human contact, you guarantee positive feedback from your customers and exceed their expectations.
Management of all your conversations on different platforms (Facebook, Website, Messenger, Instagram, WhatsApp,...). The functionalities of our applications allow a tailor-made link with your tools.
Offer an unparalleled customer experience by providing immediate answers to the needs of your prospects and by solving their problems effectively.
A significant return on investment and an innovative communication tool for your business.
Gathering customer data and creating a database has never been easier. And it is completely secure thanks to our tailor-made solutions and applications.
Our team processes all incoming messages from your users and offers various options, integrations, and features to meet your needs. Outsourcing allows you to focus on your business activities.
Monitoring the chats made is very simple; your sales forces receive the conversations made directly by email or in your CRM (Hubspot, Zendesk, Salesforce,...), depending on the needs, the request and the necessary follow-up. In any case, you keep an overview of all the conversations carried out and the information remains confidential.
It takes no more than a few minutes to install our chat widget on your website or to give us the necessary access to your other communication channels. Our app offers impressive login features.
Our live chat service uses human agents who know your business. Based in Belgium, we provide immediate assistance and respond in real time to all your visitors' requests in French, Dutch and English, while offering unparalleled customer service. No chatbots but real people working according to predefined standards. Our operators help your customers with empathy and understanding, while having real conversations and building relationships.
We chat with your users by asking them the right questions to generate leads, boost your sales and provide exceptional service. Our team offers an omnichannel approach to your business communication, with the aim of contributing to its success.
But why choose a fully managed live chat service? Simply because it's the fastest and most effective way to communicate with customers and get immediate sales and service results. When your business is closed for the day, we can continue to provide top-notch support to ensure no customers are lost.
Get in touch with one of our live chat agents today to find out how our solution can contribute to significant business growth!
