At Welivechat, we ensure you receive continuous coverage. Our live chat service is available 24/7 in French, English, and Italian, and from 8 AM to midnight, 7 days a week in Dutch.
Writing the roadmaps and the FAQ is a collaborative effort between you and our team. We start by reviewing the most common questions related to your business. Welivechat already has predefined answers for these questions, which you can customize as you see fit. During the trial period, we refine and improve these responses as we get to know your customers better, ensuring optimal service quality. Additionally, we regularly update the FAQ with new information to ensure the answers remain current and cover all potential questions from your visitors.
Absolutely! At Welivechat, we understand that every business is unique. That's why we take the time to listen carefully and understand your specific needs and goals. Based on this understanding, we develop tailored solutions that align perfectly with the size and requirements of your business. We are confident in our ability to offer a plan that meets your expectations, regardless of your situation. Our goal is to provide a service that adapts not only to your current needs but also to the future growth of your business.
Our operators offer support in French, Dutch, Spanish, Italian, and English. They ensure smooth communication with a wide range of visitors.
At Welivechat, we have diverse experience across various sectors, including the automotive industry, real estate, construction, and e-commerce, to name just a few. However, our strength lies in our ability to adapt and tailor our services to meet the specific needs of any sector, including niche markets. To learn more about the different sectors we serve and how we can support your specific business, we invite you to check out our detailed blog post on this topic (Link).
Dossier FAQ : This is a comprehensive collection of questions that your visitors are likely to ask, along with answers to frequently asked questions. This document helps ensure that our operators provide accurate and consistent responses.
Roadmaps: These documents serve as guides for our operators. They outline specific processes to effectively guide visitors through their purchasing journey or information search. By following these roadmaps, our operators can better understand visitor needs, ask the right questions at the right time, and thus maximize the conversion of visitors into qualified leads.
We use our own internally developed software. We can make our technology available if you have a dedicated customer contact team and handle overflow to manage the flow of conversations and outside of your business hours.
At Welivechat, we ensure you receive continuous coverage. Our live chat service is available 24/7 in French, English, and Italian, and from 8 AM to midnight, 7 days a week, in Dutch.
Absolutely! With Welivechat, you have control over the design of your chat window and welcome messages. We offer you the freedom to choose the aesthetics that best match your brand's identity. Additionally, our team has extensive experience in chat design and is ready to advise you on optimizing engagement and results. We combine your vision with our expertise to create an engaging and effective chat experience for your visitors.
For each Welivechat client, we assign a dedicated live chat manager available 7 days a week. This person will be your primary point of contact for any changes, questions, or information regarding our services. They will be responsible for understanding your specific needs and ensuring that the live chat service on your website operates optimally. Your CSM (Customer Success Manager) will also be available for reporting.
At Welivechat, security and traceability of interactions are paramount. Our software records all chat conversations in a secure database for a limited duration. You have the option to retrieve and review these chats as needed. This feature ensures you have full access to chat data for any follow-up or analysis, thereby guaranteeing transparency and accountability in all interactions with your visitors.
Our chat operators at Welivechat are specially trained to have an in-depth understanding of your company’s products and services. To ensure they can best assist your visitors, whether in their purchasing process or for information, they also have essential tools such as a FAQ document and roadmaps. These resources help them respond accurately and efficiently to all questions, ensuring an optimal user experience and smooth, informed communication.
Although highly unlikely, if a Welivechat operator provides incorrect information, we take this very seriously. Our operators strictly rely on the FAQs developed in collaboration with you and avoid making uncertain statements. They follow stringent guidelines and comprehensive training to minimize this risk. However, in the rare event that it does occur, we promptly refund the affected chat and work with you to find a satisfactory resolution.
Our chat agents at Welivechat receive training that includes a deep dive into the details of your business, your products and services, as well as your brand image and customer relationship strategy. They also study the FAQ documents and roadmaps specific to your company in depth. Additionally, continuous oversight by our team leaders ensures high-quality service that aligns with your standards.
The pricing for our services at Welivechat is structured around a fixed monthly subscription fee, complemented by a per-lead charge.
At Welivechat, we offer contracts with no fixed end date, but with a minimum commitment period of 3 months. This allows our clients to benefit from our services long enough to assess their effectiveness, while also providing the flexibility needed to adapt to changing needs.
At Welivechat, we define chat classification in close collaboration with our clients, based on the specific information they wish to gather from their visitors. We ensure that only chats where the visitor received effective assistance are billed, thus guaranteeing high-quality service and costs that accurately reflect the value provided to the business.
Yes, at Welivechat, we offer discounts based on the length of your contract with us and the number of conversations. This allows you to benefit from excellent value while ensuring continuous and high-quality support for your visitors.
Billing for our live chat service at Welivechat is straightforward and transparent. At the beginning of each month, you will receive an invoice for the services provided during the previous month. This invoice is accompanied by a report detailing the activity of our chat service, allowing you to clearly track performance and service usage.
