A chatbot is a computer program designed to simulate a conversation with humans, usually for the purpose of providing information or answering questions. Chatbots are often used in online support services to help users quickly find the information they're looking for, without having to talk to a human.
Chatbots can be used on a variety of platforms, including websites, mobile applications, social networks, and instant messengers. They can be integrated with online support services to provide immediate support to users.
Chatbots can also be used to automate tasks, such as making appointments or booking tickets. They can also be used to collect user data, which can be useful for businesses that want to know more about their customers and their needs.
Concretely, chatbots are useful tools for businesses wishing to offer real-time support to their customers and automate certain tasks. They can help improve customer satisfaction and increase productivity.
The discussion is guided by the “chatbot” who draws on a library of preformatted and pre-recorded questions and answers.
For their part, they incorporate processing technology and natural language (NLP), allowing them to deliver relevant and accurate content.
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From the first visit to the final purchase, the chatbot allows you to delight visitors to your website at each stage of their buying journey or in their search for information.
Reach visitors proactively using personalized greetings generated by the bot. Turn visits to your website into real sales opportunities.
Direct your web visitors to a buying process by recommending purchases and offering them personalized offers.
Automatically generate and qualify your prospects thanks to this chat platform on your website. Then transfer the requests of your potential customers directly to your employees in order to shorten your sales cycle.
Facilitate payment, orders, and appointment scheduling with an intelligent chatbot.
Your customers go online and they are looking for products and services tailored to their needs. Through this chat software active on your various platforms, you have the possibility to provide concrete answers to their questions. The chatbot therefore makes it possible to streamline these interactions by providing information to customers quickly and efficiently, without having to assign a customer service representative to each conversation. The availability of your customer service can be significantly increased since it allows you to be connected 24 hours a day, 7 days a week and 365 days a year.
Indeed, you can configure your welcome message (also called greeting) according to the page on which the user is located. This tool allows you to start the conversation by directly capturing the visitor's attention and directing them to a predefined script. The way you welcome your user also makes them understand whether you are able to help them or not. Remember that customers don't only use chatbots when they have questions. It also allows you to proactively connect with them to offer instant assistance. Our intelligent conversation system is therefore the ideal solution to reach your visitors with personalized messages based on their navigation, the pages visited and their profiles. The robot will analyze all the available information in order to highlight your promotions and ads to direct your users to a purchase process.
The availability of your customer service is significantly increased because the bot allows you to be connected 24 hours a day, 7 days a week and 365 days a year.
A chatbot allows you to welcome an unlimited number of customers without having to hire more staff. It is an ideal tool if you want to expand your operations into new markets without having to deal with a lot of questions manually. You can simplify and automate tasks so you can focus on other aspects of your business.
As the first point of contact with the company, the chatbot eliminates all recurring questions. Its availability allows it to respond quickly and at any time, which has a strong impact on reducing the time it takes to process requests. Finally, the chatbot also pre-qualifies requests, responding to all those that it can respond to, before transmitting the others to the support team.
Is customer service often mobilized to answer recurring questions? Our tools make it possible to automate all these requests by providing accurate and identical answers to anyone who requests them. Using a chatbot makes it possible to answer these questions using a simple database as a source. (for example: an FAQ list)
Indeed, your chatbot can be programmed to follow the purchase patterns of your prospects and analyze their habits. It can also collect data on the types of questions they are asked and thus allow you to better understand what your customers need to know to complete their purchase. Thanks to this data provided by your chatbot, you will be better equipped to market your products.
Starting a conversation with a chatbot is proof of interest in what you offer, which makes the visitor a prospect. It is then up to the bot to help convert this prospect by accompanying them during the conversation, by giving them information that precisely answers their questions. Finally, to generate real conversion, the bot can offer the download of a white paper, a discount on your products or a form to subscribe to your newsletter.
Chatbots also have an advantage that is not always highlighted, that of allowing the customer to pay for their purchases immediately and without leaving the chatbot interface. The bot can also record information from regular customers and thus facilitate the entire purchase process. In addition, they make it possible to automate the entire purchasing procedure, saving the company time and money while increasing its sales.
The chatbot is part of your long-term marketing and business strategy. When a customer converses with a messaging system such as messenger, Whatsapp, live chat or chatbot, the interaction rate increases and so does the browsing time. Google is very attentive to these parameters for the referencing of your websites. By providing an immediate response to your customer, you therefore improve your ranking and customer satisfaction.
